Troubleshooting iPhone and iPad – A User Guide to the Most Common Issues
JL Master asked:
DEVICE WILL NOT POWER ON
-Connect the device to a power outlet. Wait 10 minutes and try powering it on by pressing and holding the sleep/wake button for 5 seconds.
-If the device still does not power, keep it connected to the power outlet and then perform a reset on the device by pressing and holding the ‘sleep/wake’ button and the ‘home’ button simultaneously for 15 seconds or until an Apple appears on your display.
-If that fails, try charging on a different power outlet. Try using a different USB cable and try using a different USB adapter.
-If you still can’t power the device it might have a hardware issue and you should contact Apple.
SCREEN IS ZOOMED IN
-You would see things up really close. You would see big letters (zoomed-in text) and big looking apps. The screen would appear to move or bounce around when you slide your finger on the display
-Tap two times on your screen with three fingers. “Three finger double tap”
-The screen will zoom out and will appear normal. If this happens frequently to you and you would like to turn the zoom feature off you can.
-Settings>General>Accessibility slide zoom to off.
CANNOT ACCESS THE INTERNET
-We break this section into two parts. First we will talk about Issues with Wi-Fi (iPhone, iPod Touch and iPad WI-FI) and then issues with Cellular data (iPhone and iPad WIFI + 3G, iPad 2 WIFI + 3G)
-Wi-Fi:
-On the iOS device, go into settings and turn Airplane mode on. Wait 10 seconds then turn Airplane mode off
-Go to Settings>WIFI and make sure that you have a check mark next to the name of your WIFI network.
-If you don’t simply tap on the name of the network to connect to it. If you see a lock next to the name you will need to enter the WIFI key for your router. If you don’t know it contact your Internet Service provider or router manufacturer for help resetting the WIFI key.
- A check next to the name means you are connected to the network.
-If it shows a check mark next to the name of network but you have no internet access, tap on the blue arrow next the name and select Renew Lease. Try surfing in safari to test.
-If the issue continues….
Check out the Full Troubleshooting Guide: “Simple iOS Troubleshooting: A Guide to the most Common issues with the iPhone, iPad and iPod Touch.” On Amazon Kindle or On PDF
DEVICE WILL NOT POWER ON
-Connect the device to a power outlet. Wait 10 minutes and try powering it on by pressing and holding the sleep/wake button for 5 seconds.
-If the device still does not power, keep it connected to the power outlet and then perform a reset on the device by pressing and holding the ‘sleep/wake’ button and the ‘home’ button simultaneously for 15 seconds or until an Apple appears on your display.
-If that fails, try charging on a different power outlet. Try using a different USB cable and try using a different USB adapter.
-If you still can’t power the device it might have a hardware issue and you should contact Apple.
SCREEN IS ZOOMED IN
-You would see things up really close. You would see big letters (zoomed-in text) and big looking apps. The screen would appear to move or bounce around when you slide your finger on the display
-Tap two times on your screen with three fingers. “Three finger double tap”
-The screen will zoom out and will appear normal. If this happens frequently to you and you would like to turn the zoom feature off you can.
-Settings>General>Accessibility slide zoom to off.
CANNOT ACCESS THE INTERNET
-We break this section into two parts. First we will talk about Issues with Wi-Fi (iPhone, iPod Touch and iPad WI-FI) and then issues with Cellular data (iPhone and iPad WIFI + 3G, iPad 2 WIFI + 3G)
-Wi-Fi:
-On the iOS device, go into settings and turn Airplane mode on. Wait 10 seconds then turn Airplane mode off
-Go to Settings>WIFI and make sure that you have a check mark next to the name of your WIFI network.
-If you don’t simply tap on the name of the network to connect to it. If you see a lock next to the name you will need to enter the WIFI key for your router. If you don’t know it contact your Internet Service provider or router manufacturer for help resetting the WIFI key.
- A check next to the name means you are connected to the network.
-If it shows a check mark next to the name of network but you have no internet access, tap on the blue arrow next the name and select Renew Lease. Try surfing in safari to test.
-If the issue continues….
Check out the Full Troubleshooting Guide: “Simple iOS Troubleshooting: A Guide to the most Common issues with the iPhone, iPad and iPod Touch.” On Amazon Kindle or On PDF
E Reader Review Terms
Amazon Kindle How-to Series: Adding Extra Memory to Your Kindle
Michael Piston asked:
The Amazon Kindle is one of the high points of the 2008 holiday selling season for retailers. The Kindle wireless reading device for reading e-books sold-out before the holidays and at this writing is on a 8 to 10 week backorder. There are some great reasons for the popularity of this device:
It holds a LOT of e-books:
The internal memory of the Kindle can hold up-to 200 text-based books so you can take a virtual library with you wherever you go. Whether you are on an airplane, in the train on your way to work, or at home your favorite books are available to read at the flick of a switch.
The quality of the text is great:
Amazon has designed the reader and the “e-ink” used in the Kindle’s display to handle books. While this does mean that images display less than optimally, text is crisp and easily read. You also can adjust the size of the text on the display letting those of us with less than great vision keep reading without our glasses or contacts.
Amazon offers a “try before you buy” feature:
Like browsing at a bookstore, Amazon will instantly deliver a sample of any book you might be interested in purchasing to your Kindle so you can see if you’d like to make a purchase. This is a great feature that makes the whole experience more enjoyable.
Many e-books are available for the Kindle:
At this writing Amazon offered over 215,000 titles for the Kindle
The Kindle is lightweight and easy to carry:
You can carry around 200 books in the same space as a typical paperback book
The Kindle also plays audiobooks:
If you’re a fan of Audible.com or have some .mp3 e-books you can put them on your Kindle and listen as you would on an mp3 player or iPod.
Adding more memory to your Kindle -
As mentioned above, the internal memory of the Kindle holds about 200 e-books that are primarily text-based. Books containing images take more memory so the total number of books your Kindle can hold may be more or less than 200. To increase the number of e-books you can store on your Kindle e-book reader do the following:
1. Choose an SD memory card for your Kindle – typically you’ll want a 4mb or 8mb card
2. Turn your Kindle OFF
3. Disconnect your Kindle from the charger
4. Turn your Kindle face-down on a hard surface – remember to protect your screen!
5. Remove the back cover of the Kindle – this is the dark gray embossed cover
6. Locate the SD card memory slot on the inside edge of the Kindle
7. Insert your SD card into the slot until it “clicks”
8. Replace the cover
For more complete instructions with photos visit www.guidetokindle.com.
The Amazon Kindle is one of the high points of the 2008 holiday selling season for retailers. The Kindle wireless reading device for reading e-books sold-out before the holidays and at this writing is on a 8 to 10 week backorder. There are some great reasons for the popularity of this device:
It holds a LOT of e-books:
The internal memory of the Kindle can hold up-to 200 text-based books so you can take a virtual library with you wherever you go. Whether you are on an airplane, in the train on your way to work, or at home your favorite books are available to read at the flick of a switch.
The quality of the text is great:
Amazon has designed the reader and the “e-ink” used in the Kindle’s display to handle books. While this does mean that images display less than optimally, text is crisp and easily read. You also can adjust the size of the text on the display letting those of us with less than great vision keep reading without our glasses or contacts.
Amazon offers a “try before you buy” feature:
Like browsing at a bookstore, Amazon will instantly deliver a sample of any book you might be interested in purchasing to your Kindle so you can see if you’d like to make a purchase. This is a great feature that makes the whole experience more enjoyable.
Many e-books are available for the Kindle:
At this writing Amazon offered over 215,000 titles for the Kindle
The Kindle is lightweight and easy to carry:
You can carry around 200 books in the same space as a typical paperback book
The Kindle also plays audiobooks:
If you’re a fan of Audible.com or have some .mp3 e-books you can put them on your Kindle and listen as you would on an mp3 player or iPod.
Adding more memory to your Kindle -
As mentioned above, the internal memory of the Kindle holds about 200 e-books that are primarily text-based. Books containing images take more memory so the total number of books your Kindle can hold may be more or less than 200. To increase the number of e-books you can store on your Kindle e-book reader do the following:
1. Choose an SD memory card for your Kindle – typically you’ll want a 4mb or 8mb card
2. Turn your Kindle OFF
3. Disconnect your Kindle from the charger
4. Turn your Kindle face-down on a hard surface – remember to protect your screen!
5. Remove the back cover of the Kindle – this is the dark gray embossed cover
6. Locate the SD card memory slot on the inside edge of the Kindle
7. Insert your SD card into the slot until it “clicks”
8. Replace the cover
For more complete instructions with photos visit www.guidetokindle.com.
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